Communications Section is responsible for providing immediate, accurate
and comprehensive dispatching in response to emergency 9-1-1 calls
and non-emergency requests for police and fire/emergency medical
services. Section personnel utilize a Computer Aided Dispatch (CAD)
System and an 800 Megahertz Radio Communication
Network to respond to all such requests by
dispatching the required assistance in a timely manner. The Communications
Section is also equiped with Phase
II Enhanced 911 capabilities.
The CAD system indicates that a
particular patrol unit be dispatched to a call for service and tracks
the call from the time it is received to the time it is completed.
in-car, mobile laptop computer (MDT) allows an officer in the field
to receive a dispatched call by reading it on the laptop screen
at the same time that he or she hears the call being verbally dispatched
over the mobile radio. This MDT also allows the officer to run routine
computer inquires such as driver's license, vehicle registration
and wanted persons checks. The 800 Megahertz Network is being used
by every law enforcement agency in Central Florida and by most of
the larger agencies in the State. This radio network system allows
these agencies to call or be called for assistance with just the
push of a button.
Personnel of the Emergency Communications
Section utilize the Florida Crime Information Center (FCIC), the
National Crime Information Center (NCIC), the Alcohol, Tobacco and
Firearms System (ATF) and the Statewide Criminal Justice System
(CJNET) to enter, modify, cancel and retrieve existing data from
all of these data bases and from all of the data bases that interface
with them. These data bases reveal information on driver licenses,
vehicle registrations, vehicles and articles that have been reported
stolen, firearm purchases, registrations and histories, existing
warrants, court orders and a host of other crime and other law enforcement
related data. These systems usually provide an officer with a response
to a request within seconds of the entry of the request into a system
by a communications operator.
A City-owned 28-foot mobile command
vehicle is available to the personnel of this Section for receiving
calls for service and for directly dispatching from the scene of
a man-made or a natural disaster or from the location of a special
event attended by many people. This mobile vehicle serves as the
City Command Post and as the Police Department Headquarters at the
location of such events.
For further information please feel free to contact,
Communication Manager Vonda Jones at 407-599-3460 or email: email@example.com.